.At [itsreali.com], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of the delivery date for eligible items. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when you received it.
- A valid proof of purchase (order confirmation or receipt) is required.
Important: Due to the personal nature of perfumes and hygiene standards, we do not accept returns on opened or used products unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a refund at no additional cost.
To process a damaged or incorrect item claim, please provide:
- A clear photo of the item and packaging
- Your order number
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved:
- Refunds will be processed to your original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.
How to Start a Return
To initiate a return, please email us at [mkzenterprises@hotmail.com] with:
- Your order number
- Reason for return
- Photos (if applicable)
Our support team will respond with return instructions.